KOBO Return & Refund Policy

30-Day Return Policy for New, Unused Products

At KOBO, we are committed to delivering premium products backed by fair, transparent, and consistent customer service. We understand that choosing the right paddle or equipment is an important decision, and we strive to ensure every customer has confidence in their purchase.

If you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date, subject to the terms and conditions of this policy.

To maintain the quality and integrity of KOBO products, only new, unused products that meet the eligibility requirements below may be returned for a refund.

By placing an order with KOBO, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

1. Return Eligibility

Return requests must be submitted within 30 calendar days of the delivery date.

To qualify for a return, the product must:
• Be new and unused.
• Be returned in its original product packaging.
• Include all accessories, documentation, promotional inserts, and components originally supplied.
• Be in resalable condition as determined by KOBO after inspection.
• Have a valid Return Authorization (RA) issued by KOBO before being returned.

Products that show signs of use, modification, damage, abuse, missing components, or unauthorized repairs are not eligible for return unless otherwise required by applicable law.

2. Used Products

Once a paddle has been used on court or shows evidence of use, it is considered a used product.

Used paddles are not eligible for refunds.

In limited circumstances, and solely at KOBO's discretion following inspection of the returned product, KOBO may elect to offer store credit as a goodwill resolution. Store credit is not guaranteed, is determined on a case-by-case basis, and should not be considered an alternative return option or an entitlement under this policy.

3. Return Authorization (RA)

All returns require a Return Authorization (RA) issued by KOBO before the product is shipped back.

Returns received without an approved RA may be refused or returned to the sender at the customer's expense.

The RA does not guarantee approval of a refund. All returned products remain subject to inspection.

4. Product Inspection & Final Determination

Every returned product is inspected upon arrival.

KOBO reserves the right to:
• Determine whether the product is new or used.
• Verify the completeness of the returned product.
• Assess whether the product is eligible for refund.
• Approve or deny the return in accordance with this policy.

KOBO's inspection findings and final determination shall govern the outcome of the return request.

5. Refund Requirements

Refunds are issued only after:
• KOBO receives the returned product.
• The product passes inspection.
• The return is approved.

Refunds will not be issued for products that are not physically returned unless otherwise required by law.

KOBO does not provide courtesy refunds or partial refunds in place of a product return.

6. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to be processed. Processing times may vary depending on your financial institution.

Original shipping charges, expedited shipping fees, duties, taxes, insurance, and similar service charges are non-refundable unless required by applicable law.

7. Return Shipping

Customers are responsible for return shipping costs unless:
• KOBO shipped the incorrect product; or
• KOBO confirms a manufacturing defect covered under warranty.

Customers are responsible for ensuring returned products are properly packaged.

KOBO recommends using a trackable and insured shipping service.

KOBO is not responsible for returns lost or damaged during transit.

8. Product Packaging Condition

KOBO products are packaged using protective materials appropriate for each product and shipment.

Minor cosmetic dents, creases, scuffs, or other cosmetic damage to product packaging resulting from normal transportation do not qualify for a return, refund, replacement, or exchange, provided the product itself remains new and undamaged.

If the product itself is damaged, customers must notify KOBO within 48 hours of delivery and provide photographs of the product, packaging, and shipping materials.

9. Shipping Damage

If a shipment arrives with product damage believed to have occurred during transportation, customers must contact KOBO within 48 hours of delivery.

Photographs of the damaged product, packaging, and shipping materials may be required before a claim can be processed.

Failure to report shipping damage within this period may affect claim eligibility.

10. Incorrect or Missing Items

If you receive an incorrect product or your order is missing an item, please notify KOBO within 7 days of delivery.

If KOBO confirms the error, we will provide the appropriate resolution at no additional cost to the customer.

11. Promotional Items & Free Gifts

Promotional items, free gifts, bonus products, complimentary accessories, and gift-with-purchase items are final sale and are not eligible for return, refund, exchange, or store credit.

KOBO does not accept promotional items for return under any circumstances.

If an order that qualified for promotional items is approved for a refund, the full retail value of any promotional item that is not returned will be deducted from the customer's refund.

Retail value will be determined using KOBO's current published selling price.

12. Bundle Offers & Promotional Discounts

If a returned order originally qualified for a bundle discount, promotional pricing, or purchase incentive, KOBO reserves the right to recalculate the order based on the products ultimately retained by the customer.

Any resulting adjustment may be deducted from the refund.

13. Non-Returnable Items

The following items are not eligible for return or refund:
• Used paddles are not eligible for refunds. Any store credit offered is solely at KOBO's discretion following inspection.
• Products damaged through misuse, abuse, accident, modification, or improper care.
• Products with normal cosmetic wear or performance changes resulting from regular use.
• Promotional items and free gifts.
• Clearance, final sale, or specially marked non-returnable items.
• Gift cards.

14. 12-Month Limited Warranty

KOBO paddles include a 12-month limited warranty against manufacturing defects under normal recreational use.

The warranty does not cover:
• Normal wear and tear.
• Cosmetic scratches or surface wear.
• Edge guard wear.
• Damage caused by abuse, misuse, accidents, modifications, or improper storage.
• Damage from striking fences, courts, or other paddles.
• Performance changes resulting from normal use.
• Customer preference regarding feel, weight, balance, sound, or performance.

Warranty claims are subject to inspection and approval by KOBO.

15. Exchanges

KOBO does not process direct product exchanges.

Customers with approved returns may receive a refund in accordance with this policy and may place a new order for the product of their choice.

16. Chargebacks & Payment Disputes

By completing your purchase, you agree to follow KOBO's Return & Refund Policy before initiating a payment dispute or chargeback.

If a chargeback is initiated, KOBO may provide order records, shipment tracking, delivery confirmation, customer communications, photographs, and this policy to the payment processor or financial institution.

Initiating a chargeback before completing KOBO's return process may delay or invalidate refund eligibility where permitted by applicable law.

KOBO reserves the right to decline future orders from customers who abuse the chargeback process.

17. Policy Abuse & Fraud Prevention

KOBO reserves the right to refuse returns, refunds, exchanges, warranty claims, or future purchases where abuse of this policy, excessive returns, fraudulent activity, false claims, attempts to circumvent this policy, or inspection determines that a product represented as unused shows evidence of use.

18. How to Start a Return

To request a Return Authorization, please contact:

customer.support@kobopickleball.com

Please include:
• Order number.
• Full name.
• Email address used for the purchase.
• Reason for the return.
• Photographs if the return involves shipping damage, incorrect items, or warranty concerns.

Do not return products until you have received your Return Authorization and return instructions.

19. Return Address

Returns must be shipped only to the address provided by KOBO in the approved Return Authorization.

Returns sent to any other address may be refused or delayed.

20. Policy Acknowledgment

By placing an order with KOBO, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

KOBO reserves the right to update or modify this policy at any time without prior notice. The version published on the KOBO website at the time of purchase shall govern that transaction.