KOBO Affiliate Program Terms & Conditions

These terms apply only to the KOBO Affiliate Program operated by KOBO SPORTS LLC through Shopify Collabs, configured as KOBO Affiliates (Performance). Approved affiliates promote KOBO products using their assigned referral links and discount codes and may earn commission on qualifying orders.

Apply through the KOBO Affiliate Program page. Participation requires KOBO approval and an assigned Collabs offer. Provide accurate profile and contact information and use only the referral links and codes assigned to you. Acceptance is not guaranteed.

The configured commission rate is 15% on eligible products in the Paddles, Gear, Apparel and Accessory collections. The minimum order value for earning commission is US$100 in product total after discounts, excluding shipping and tax. Referral tracking and order eligibility are required; a click alone does not earn commission. Affiliates may use their assigned 15% discount on personal purchases and earn commission on those purchases when the order meets the program commission requirements.

For a partial return, commission is earned only on eligible products the customer keeps. The remaining product total after discounts must be at least US$100, excluding shipping and tax. If it falls below US$100, no commission is earned on that order.

If a customer receives a partial refund of the product price while keeping all products, commission is recalculated on the reduced eligible product total after discounts and the product-price refund, excluding shipping and tax. If the reduced product total is below US$100, no commission is earned on that order.

These are KOBO Sports LLC’s commission eligibility rules; they do not mean Shopify Collabs automatically applies every return or refund adjustment or recovers commission already paid. If a return or refund occurs after commission has been paid, KOBO Sports LLC will review the affected order and explain the outcome to the affiliate. Any proposed adjustment will be reviewed individually and communicated before action. A return or refund does not automatically trigger a deduction from future commissions, and this review process does not guarantee that previously paid commission may be retained.

Your assigned affiliate code gives customers 15% off regular, non-subscription purchases across all products, with no minimum spend. Customers may use the code more than once; the current settings have no per-customer or total-use limit. To earn affiliate commission, an order must separately meet the program’s US$100 minimum product total after discounts, excluding shipping and tax, and other eligibility conditions.

The current default referral-link attribution window is 90 days. Personalized links automatically apply the assigned creator discount at checkout. Collabs records eligible referrals through your assigned links or codes. Contact KOBO if a referral appears to be missing.

Commission is subject to a 45-day holding period for refunds, cancellations or other issues before merchant billing. Payment on day 45 is not guaranteed: Collabs billing and payout processing follow, and creators must complete payout setup. Commissions on canceled or fully refunded orders during the holding period are canceled under the Collabs process. Disputed commissions may remain on hold while reviewed. You can view the holding period in the Payment terms section of KOBO’s brand profile in Collabs.

For a partial return, commission is earned only on eligible products the customer keeps. The remaining product total after discounts must be at least US$100, excluding shipping and tax. If it falls below US$100, no commission is earned on that order.

If a customer receives a partial refund of the product price while keeping all products, commission is recalculated on the reduced eligible product total after discounts and the product-price refund, excluding shipping and tax. If the reduced product total is below US$100, no commission is earned on that order.

These are KOBO Sports LLC’s commission eligibility rules; they do not mean Shopify Collabs automatically applies every return or refund adjustment or recovers commission already paid. If a return or refund occurs after commission has been paid, KOBO Sports LLC will review the affected order and explain the outcome to the affiliate. Any proposed adjustment will be reviewed individually and communicated before action. A return or refund does not automatically trigger a deduction from future commissions, and this review process does not guarantee that previously paid commission may be retained.

Complete payout setup and requested tax information through Shopify Collabs. KOBO has enabled W-9 collection for US creators using automatic payments. Missing required tax information can restrict or delay payment. Submit sensitive tax and banking information through the secure platform process, not support email or chat.

Describe KOBO products accurately and base endorsements on genuine experience. Clearly disclose your affiliate relationship when promoting products. Do not make misleading product or earnings claims, impersonate KOBO, or use content you do not have permission to use.

Affiliates may run Google Ads promoting KOBO only after receiving prior written approval from KOBO Sports LLC. Request approval through KOBO Support before launching any ads.

Email customer.support@kobopickleball.com with your affiliate email or code and relevant referral or order information. KOBO will review account-specific questions. Do not send passwords or tax identification numbers through ordinary support messages.

Either you or KOBO may end participation by written notice through email or Shopify Collabs. The notice will state the effective date; termination may take effect immediately. You may send your notice to customer.support@kobopickleball.com. KOBO may suspend participation while investigating reasonably suspected fraud, misleading promotion, misuse of referral links or codes, or a breach of these terms or applicable Collabs rules, and will explain the reason where permitted. When the connection is paused in Collabs, referral links and codes are deactivated and unclaimed gifts are canceled. After termination, stop promoting the inactive offer or representing yourself as a current KOBO affiliate. The 90-day tracking window does not guarantee commissions on purchases made after termination.

Ending participation does not, by itself, forfeit valid commissions on qualifying orders placed before the effective termination date. Those commissions remain subject to the applicable eligibility rules, the original 45-day holding period, and any supported order adjustments or disputes. Termination does not restart the holding period. KOBO will honor valid amounts owed, including after the affiliate connection ends. Complete the required payout and tax setup so payment can be processed. Missing setup or a balance below the platform payout threshold may delay payment; neither is, by itself, a reason for KOBO to forfeit a valid balance. Payment is not guaranteed on day 45 or on the termination date. Contact KOBO if an outstanding balance cannot be paid through the normal Collabs process so we can review and arrange resolution using a permitted payment method.

During the holding period, KOBO may open a Collabs payment dispute for an affected commission when there is evidence of an ineligible or suspicious order or referral. We will identify the affected transactions and reason, allow you to provide relevant information, and communicate the outcome. Any adjustment must be supported by the applicable eligibility rules and evidence. Valid, unrelated commissions will not be forfeited merely because participation ends. Shopify may also impose its own holds or account restrictions. Contact KOBO about any commission you believe is incorrect.

If a customer receives a partial refund of the product price while keeping all products, commission is recalculated on the reduced eligible product total after discounts and the product-price refund, excluding shipping and tax. If the reduced product total is below US$100, no commission is earned on that order.

These are KOBO Sports LLC’s commission eligibility rules; they do not mean Shopify Collabs automatically applies every return or refund adjustment or recovers commission already paid. If a return or refund occurs after commission has been paid, KOBO Sports LLC will review the affected order and explain the outcome to the affiliate. Any proposed adjustment will be reviewed individually and communicated before action. A return or refund does not automatically trigger a deduction from future commissions, and this review process does not guarantee that previously paid commission may be retained.

KOBO will notify participating affiliates through email or Collabs of changes to commission rates or these terms and state when the changes take effect. Changes will apply prospectively and will not retroactively reduce valid commissions earned under the terms applicable to the qualifying order. Contact KOBO if you wish to end participation following a change.