KOBO Pickleball Shipping Policy

At KOBO, we're committed to getting your order to you as quickly and efficiently as possible. We proudly offer FREE Standard Shipping on eligible orders and work with trusted logistics partners around the world to provide a reliable delivery experience.

By placing an order with KOBO, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Order Processing

Most orders are processed within 1–2 business days after payment has been successfully authorized and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

During new product launches, promotions, holidays, or periods of unusually high order volume, processing times may be longer.

Fulfillment Locations

KOBO fulfills orders from multiple logistics centers.

Most United States orders are shipped from our California Fulfillment Center. If inventory is temporarily unavailable in California, your order may be shipped directly from KOBO's International Logistics Center to provide the fastest available delivery.

KOBO reserves the right to determine the fulfillment location, shipping carrier, and shipping method that provides the most efficient service for each order.

The fulfillment location does not affect product authenticity, warranty coverage, or return eligibility.

FREE Standard Shipping — We Pay the Shipping

KOBO proudly offers FREE Standard Shipping on eligible orders shipped to:

• United States

• Canada

• Mexico

• Eligible countries in Asia

For destinations outside KOBO's Free Shipping Program, shipping charges will be calculated during checkout based on the destination and available shipping options.

Any shipping charges paid by the customer are non-refundable.

Duties, Taxes & Customs

United States

Orders shipped within the United States are domestic shipments. All standard shipping costs are included with eligible orders. Customers will not incur customs duties or import taxes for domestic U.S. deliveries.

Canada

KOBO offers FREE Standard Shipping to Canada.

Eligible Canadian Standard Shipping orders are shipped using Delivered Duty Paid (DDP) service whenever available. Applicable import duties, customs clearance charges, and import taxes are prepaid by KOBO, so customers generally will not be required to pay additional customs charges upon delivery.

Mexico

KOBO offers FREE Standard Shipping to Mexico on eligible orders.

Mexico is excluded from KOBO's DDP shipping service. Customers are responsible for any customs duties, import taxes, brokerage fees, handling fees, or other charges assessed by Mexican customs authorities or the delivery carrier. These charges are outside KOBO's control and are non-refundable.

Other International Destinations

For eligible countries in Asia and other destinations where DDP service is available, KOBO will prepay applicable import duties and customs charges for Standard Shipping whenever possible.

Where DDP service is unavailable, or when customers choose an expedited shipping service that does not include DDP, customers are responsible for all applicable customs duties, import taxes, brokerage fees, VAT, or other government-imposed charges unless otherwise stated during checkout.

DDP availability may vary depending on destination country, local regulations, carrier availability, and shipping method.

Estimated Delivery Times

Most United States orders arrive within approximately 3–10 business days after shipment.

International delivery times vary depending on destination, customs processing, carrier performance, and local delivery networks.

All processing, shipping, and delivery timeframes displayed on KOBO's website, during checkout, in customer communications, or on tracking pages are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary due to circumstances beyond KOBO's reasonable control, including:

• Carrier delays

• Customs inspections

• Weather conditions

• Public holidays

• Peak shipping seasons

• Transportation disruptions

• Labor disruptions

• Inventory availability

• Remote delivery locations

• Government inspections

• Natural disasters

• Other unforeseen circumstances

A shipment is not considered late solely because it arrives after an estimated delivery date.

Shipping delays caused by carriers, customs authorities, weather, or other events beyond KOBO's reasonable control do not qualify an order for cancellation, refund, or chargeback while the shipment remains in transit.

Shipping Carriers

KOBO works with trusted domestic and international shipping partners, including UPS, FedEx, USPS, and regional delivery carriers.

The final delivery carrier may differ from the carrier that initially transports the shipment.

KOBO reserves the right to select or change shipping carriers and routing based on destination, service availability, and operational requirements.

Order Tracking

Once your order has been shipped, you will receive your tracking information by email.

Tracking updates may take 24–72 hours before movement first appears.

International shipments may temporarily stop updating while they are:

• In international transit

• Clearing customs

• Transferring between carriers

• Awaiting processing by the local delivery partner

Temporary pauses in tracking are normal and do not necessarily indicate a shipping delay or lost shipment.

Delayed Shipments

Once your shipment has been accepted by the shipping carrier, delivery is managed by the carrier.

If your shipment is delayed, KOBO will gladly assist by contacting the carrier or logistics provider to investigate the shipment.

Orders that remain actively in transit are not eligible for cancellation or refund solely because delivery is taking longer than estimated.

Shipping delays do not change or expand eligibility under KOBO's Return & Refund Policy.

Lost Shipments

A shipment is not considered lost until the shipping carrier or KOBO's logistics provider has completed its investigation and officially confirms that the shipment cannot be located or delivered.

Customers must allow KOBO and the carrier a reasonable opportunity to investigate delayed or missing shipments.

If a shipment is confirmed lost, KOBO will determine the appropriate resolution, which may include a replacement or refund.

KOBO will not issue both a replacement and a refund for the same order.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location

• Ask household members or neighbors

• Contact your building manager or reception office

• Contact your local delivery carrier

If the package is still missing, please contact KOBO at customer.support@kobopickleball.com.

KOBO may request additional information and open an investigation with the carrier.

A delivery scan alone does not automatically qualify an order for an immediate refund.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

KOBO is not responsible for delays, failed delivery, additional shipping charges, or lost shipments resulting from:

• Incorrect addresses

• Incomplete addresses

• Missing apartment or unit numbers

• Incorrect postal codes

• Incorrect telephone numbers

• Address changes requested after shipment

Address changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional shipping costs resulting from incorrect customer information may be deducted from any approved refund.

Refused or Undeliverable Packages

Packages refused by the customer or returned because of an incorrect address, incomplete address, unpaid customs charges, or repeated failed delivery attempts may be subject to:

• Return shipping charges

• Customs charges

• Carrier handling fees

• Restocking or processing fees

These charges may be deducted from any approved refund.

Original shipping charges, customs fees, duties, taxes, and carrier fees are non-refundable.

Order Cancellations

Cancellation requests must be submitted before an order enters fulfillment or has been shipped.

KOBO cannot guarantee cancellation once order processing has begun.

Orders that have already shipped cannot be cancelled and must follow KOBO's Return & Refund Policy after delivery.

Chargebacks & Shipping Disputes

Customers agree to contact KOBO before initiating a payment dispute or chargeback regarding a delayed, missing, or undelivered shipment.

KOBO must be given a reasonable opportunity to investigate and resolve the issue.

In the event of a payment dispute or chargeback, KOBO may provide the payment processor with supporting documentation including:

• Order records

• Tracking information

• Carrier tracking history

• Delivery confirmation

• Customer communications

• Shipping investigation records

• This Shipping Policy

• KOBO's Return & Refund Policy

Carrier delays or estimated delivery dates do not alter the customer's obligation to comply with KOBO's published policies.

Contact Us

For shipping questions or delivery assistance, please contact:

customer.support@kobopickleball.com

Please include your order number and a brief description of your inquiry.

Policy Acknowledgment

By placing an order on any KOBO website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

This Shipping Policy should be read together with KOBO's Return & Refund Policy.