Faq
Shopping Information
What types of pickleball paddles do you offer?
Kobo offers premium carbon fiber and composite pickleball paddles in various weights (lightweight to heavyweight) and grip sizes. Our paddles feature advanced polymer cores and textured surfaces for enhanced spin and control.
How do I choose the right paddle weight?
Lightweight paddles (7.3-7.8 oz) offer maneuverability, mid-weight (7.9-8.4 oz) provide balance, and heavyweight (8.5+ oz) deliver power. Consider your playing style - finesse players prefer lighter weights while power players lean heavier.
How much is shipping and how long will it take?
We offer free shipping on orders over $50 within the continental US. Standard delivery takes 3-5 business days. Expedited shipping options are available at checkout.
Do you ship internationally?
Yes! We ship to Canada and select international locations. Shipping costs and delivery times vary by destination. Contact us for specific country rates.
Payment Information
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely encrypted.
Do you offer financing options?
Yes! We partner with Klarna to offer interest-free installment plans. Select "Klarna" at checkout to split your payment over 4 bi-weekly installments.
Is my payment information secure?
Absolutely. We use 256-bit SSL encryption and PCI-compliant payment processing. We never store your full payment details on our servers.
Order Returns
What is your return policy?
We offer a 30-day satisfaction guarantee. Unused paddles in original packaging may be returned for a full refund. Used paddles can be exchanged within 14 days if defective.
How do I initiate a return?
Contact our support team through live chat or email support@kobopickleball.com to receive a return authorization and shipping instructions.
How long do returns take to process?
Please allow 6-12 business days from when we receive your return for processing. You'll receive email confirmation when your refund is issued.
Have a question
If you have an issue or question that requires immediate assistance, click below to chat live with our Customer Service team.
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