Privacy Policy

We collect information you provide directly (name, email, shipping address, payment information) and automatically (IP address, browser type, pages visited, device identifiers) when you use our store.

We use your information to process and deliver orders, communicate with you, respond to support requests, improve our store and deliver relevant marketing. We may also use relevant records to detect fraud, investigate payment disputes, enforce our agreements and comply with legal obligations.

We disclose information to advertising partners as explained below. Advertising disclosures may be considered a sale, sharing or targeted advertising under applicable privacy laws, even when no money is exchanged for the information. Where applicable, you can exercise your choices through our data-sharing opt-out page.

Our store is hosted by Shopify, which processes personal information when you browse and purchase, including to operate checkout, process orders and protect the platform.

Shopify Network Intelligence is enabled. Information from your interactions with our store is shared with Shopify and combined with information from your interactions with other merchants and Shopify to provide enhanced services, including personalization, advertising and store improvements. Shopify and service providers involved in these services may process information in countries other than where you live.

These advertising uses may constitute sharing or targeted advertising under applicable US state privacy laws. Where applicable, use our data-sharing opt-out page and the cookie choices offered on our store. You can also manage rights relating to Shopify’s processing through its privacy portal. Learn more in Shopify’s Consumer Privacy Policy.

When you contact KOBO for support, we collect the information you submit, such as your email address, product details, issue description, order reference, support conversation and any photographs or purchase evidence you provide. Support records may also include a ticket reference, dates, status and staff notes.

We use this information to respond to questions, investigate order or product issues, assess requests and maintain a record of the assistance provided. Relevant information may be processed by providers helping us operate the support service and deliver support communications. Submitting a support request does not by itself subscribe you to marketing.

Please send only information relevant to your request. Avoid including passwords, verification codes, full payment-card details or unrelated personal information. If support requests a shipping-label photo, ask which details are needed before covering information required for the investigation.

For more information, read the Support Hub Privacy Notice.

We share information needed to provide our services with providers that support payment processing, order fulfillment, shipping, website hosting and customer support. For example, delivery providers need relevant contact and delivery details to fulfill your order.

We may disclose relevant information when required by law or valid legal process, or where law permits disclosure to investigate fraud, resolve disputes or protect the rights, property or safety of KOBO, our customers or others. Advertising-related disclosures are explained separately in this policy.

You can unsubscribe from marketing emails using the unsubscribe link in those messages or contact us for assistance. Opting out of marketing does not stop necessary communications about purchases, payments, deliveries, support requests or privacy matters.

Meta (Facebook & Instagram)

We use the Meta Pixel and Meta Conversions API on our website. These tools collect data about your browsing behavior — including pages viewed, products added to cart, and purchases made — to help us measure ad performance and show you relevant ads on Facebook and Instagram. Data collected may include IP address, device identifiers, browsing activity, and purchase information. This data is shared with Meta Platforms, Inc. You can opt out of personalized advertising via your Facebook Ad Preferences. For more information, see Meta's Privacy Policy.

TikTok

We use the TikTok Pixel and TikTok Events API on our website. These tools collect data about your browsing behavior — including pages viewed, products added to cart, and purchases made — to help us measure ad performance and show you relevant ads on TikTok. Data collected may include IP address, device identifiers, browsing activity, and purchase information. This data is shared with TikTok Inc. You can opt out of personalized advertising by visiting TikTok's privacy settings or adjusting your browser/device settings. For more information, see TikTok's Privacy Policy.

Google Analytics and Google Ads

KOBO uses Google Analytics to understand how visitors use our store and Google Ads to promote our products and measure advertising results. These services may process information about website visits, purchases, devices, and cookie identifiers. Collection depends on the features enabled and applicable consent choices. You can manage available cookie preferences on our website and advertising personalization through Google My Ad Center.

You can manage Google ad personalization through Google My Ad Center. Turning off personalized ads does not necessarily stop advertising measurement. For more information, see How Google uses information from sites or apps that use its services and Google’s Privacy Policy.

We use cookies and similar technologies to operate our store, remember preferences, analyze traffic and support advertising. Where offered, use our cookie banner or cookie preferences to manage optional cookies. You can also control cookies through your browser, although blocking some cookies may affect store features.

For applicable advertising-sharing choices, visit our data-sharing opt-out page. Google, Meta and TikTok advertising controls are linked above. A choice made with one provider does not necessarily apply to other providers.

We retain personal information for the time needed for the purposes described in this policy. The period depends on the type of record, your relationship with KOBO, unresolved support requests or disputes, and applicable accounting, tax and other legal requirements.

A deletion request may not require us to delete records that we must or are legally permitted to retain, such as records needed to comply with law or establish, exercise or defend legal claims. Any retained information remains subject to applicable protections.

No internet transmission or electronic storage method can be guaranteed completely secure. Please use the store checkout for payment information and provide only information relevant to a support request. Do not send passwords, verification codes or full payment-card details by email or support message.

If you suspect unauthorized use of your account or an exposure of information connected with our services, contact us promptly using the contact details below. This section does not limit your legal rights or our obligations under applicable law.

Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your personal information; withdraw consent; or object to or restrict certain processing. You may also have rights to opt out of the sale or sharing of personal information or its use for targeted advertising.

Contact customer.support@kobopickleball.com to submit a privacy request. We may request information reasonably necessary to verify your identity and, if someone acts for you, their authority. Please do not send passwords or full payment-card details. We will respond as required by applicable law and explain any applicable limitation. Where available under local law, you may appeal our decision by contacting us or complain to your data protection authority. We will not discriminate against you for exercising applicable privacy rights.

We may update this policy to reflect changes in our services, data practices or legal requirements. The date at the top identifies the latest revision. Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.

For privacy-related questions, contact us at: customer.support@kobopickleball.com

KOBO Pickleball is operated by KOBO SPORTS LLC, a U.S.-registered company based in Arizona.